JW Marriott Hotel Seoul

We had a very pleasant stay at JW Marriott. The hotel was comfortable, clean, and well maintained, and the staff were professional, friendly, and helpful throughout our stay. Overall, a great experience and we would be happy to stay again.

Great wedding anniversary

It was our first wedding anniversary at Marriott. It was amazing. Head executive showed us how to eat the crab properly. And his recommendation to eat the eggtart with salty caramel ice cream was outstanding. Forward to revisit on our 2nd anniversary.

Highly recommend this world-class buffet

We visited for our 5th anniversary and greatly enjoyed our experience, the selection of dishes was spectacular, particularly the seafood, including lobster and steamed octopus. The level of service was first-class, staff were able to fluently communicate both in Korean and English for both of us, and the service and recommendations of Mr Hyungchul Lim made our night memorable.

Delighted

Hotel is Very clean. Great hospitality. Two weeks stay made me feel like home. Starting from the bell desk with greetings to helping us get a taxi to referrals etc.. and the restaurant experience Hyung Chul Lim made our dining experience filled with laughter and very enjoyable.

Exceptional Service and a Truly Memorable Stay

We had such a wonderful stay at JW Marriott Hotel Seoul. The hotel itself was beautiful and comfortable, but what really made our visit special was the amazing service from the staff. A huge thank you to Noah, Hana, Yena, and Agnes. From the moment we arrived, they welcomed us with such warm smiles and made us feel genuinely cared for. Whenever we had a question or needed help, they responded quickly and thoughtfully. They also checked in on us and paid attention to the little details, which made everything feel so easy and comfortable. What impressed us most was that their kindness never felt forced or scripted. They were friendly, professional, and genuinely wanted to make sure we were having a good time. Thanks to them, we were able to relax and enjoy every moment of our stay. Noah, Hana, Yena, and Agnes truly made our visit memorable, and we really appreciate everything they did for us. We would definitely love to come back and highly recommend this hotel! Noah, Hana, Yena, Agnes 직원분들 덕분에 이번 방문이 훨씬 더 즐겁고 특별한 추억으로 남았습니다. 무엇보다 정해진 대로 응대한다는 느낌이 아니라, 저희가 좋은 시간을 보낼 수 있도록 진심으로 신경 써주시는 게 느껴져서 더 감사했습니다. 네 분 모두 친근하면서도 전문적으로 응대해 주셔서 부담 없이 편하게 지낼 수 있었습니다. 감사합니다.

Dining Experience at the Griffin

I celebrated my 40th birthday at The Griffin last week and I had a blast! Special Thanks to Logan, April and Eddy in making sure that I have an unforgettable birthday in Korea They were all such a sweet heart! They show what Korean hospitality is. It was an amazing experience and quality service whole night long. Add up the view and the ambience, it made a great place for a birthday celebration! Would love to come back again!

Favorite of the Five Stars in Seoul

We've been at most of the five-star properties in Seoul at this point, and the JW Marriott is our favorite. The pool and sauna alone are worth it. Both are well maintained and never feel crowded, and the sauna is a genuine one with hot and cold baths. The executive lounge is the other reason we book here. Good spread throughout the day, plenty of seating, and the staff pay attention. Hana checked us in at the lounge and went well beyond what the job asks. She sorted out a few things for us without being asked and made the whole arrival easy after a long day. If someone at the hotel is reading these, she deserves to hear about it. Our son had a meltdown in the lounge during breakfast the next day and Nara stopped what she was doing to help settle him down. She was patient and kind about it when she could easily have walked past. Rooms are comfortable, location is convenient, but the service is what makes this place.