Hyatt Regency Casablanca

Convenient if you arrived in the evening to take train next morning

Near the Buraq fast train station. The singer and the band in the restaurant were good.

The breakfast was very good

Beautiful Property, Service Below Expectations

I recently stayed at Hyatt Regency Casablanca and, unfortunately, my experience did not meet the standards I would expect from such a well-known international brand. My first disappointment was upon arrival. There was no concierge or staff member outside the hotel to assist with luggage. We had several heavy bags and had to carry them ourselves into the hotel in very hot weather. Even after entering the lobby, there was nobody available to welcome or assist us immediately. Eventually, a staff member approached us, but the first impression had already been disappointing. At check-in, the receptionist greeted us primarily in French. We responded in Arabic, making it clear that we were local guests, but she continued speaking mostly in French. I then explained that I do not speak French and preferred English, yet communication remained difficult. In hospitality, staff should adapt to the guest's preferred language whenever possible. This created an uncomfortable experience and did not feel welcoming. When we arrived in our room, we discovered that the air-conditioning unit was damaged and partially detached from the ceiling. More concerning was the fact that part of the air-conditioning cover had already fallen down. This presented a potential safety hazard, as it could easily have fallen on a guest and caused an injury. We immediately contacted engineering to resolve the issue, but such a problem should have been identified and repaired before the room was assigned to guests. Another frustrating experience occurred during our stay. There was a Moroccan football match taking place, and for more than an hour nobody answered our calls to Reception or Housekeeping when we requested bottled water. It felt as though the staff were more focused on the match than on assisting guests. Only after the match ended did we finally receive a response. Later, during check-out, I requested water. The request was acknowledged, but after waiting approximately 35 to 40 minutes, nothing arrived. This level of delay for such a simple request is unacceptable in a hotel of this category. Finally, during check-out, there was no effort to ask about our stay, no interest in guest feedback, and no warm farewell. The interaction felt rushed and impersonal, with little regard for the guest experience. While the hotel's location is excellent and the property itself is well-known, the service quality was far below expectations. Hyatt Regency Casablanca has great potential, but significant improvements in guest service, responsiveness, maintenance standards, and staff training are needed. This was my first stay here, and unfortunately, it left a very disappointing impression.