Hotel Majapahit Surabaya MGallery
Jalan Tunjungan No.65
About This Property
Luxurious Accommodation with Marble and Gold Bathrooms:
Hotel Majapahit Surabaya MGallery offers opulent rooms with marble and gold plated bathrooms, providing a touch of luxury and elegance to your stay.
Spa, Health Club, and Outdoor Pool:
Indulge in relaxation at the hotel's spa and health club, offering a range of rejuvenating treatments and facilities including a gym, tennis court, and a refreshing outdoor pool amidst beautifully landscaped gardens.
Culinary Delights and Convenient Services:
Savor Euro-Asian and Chinese cuisine at the on-site restaurants, or satisfy your sweet tooth at Toko Deli. With free WiFi, shuttle service to Grand City Mall, and proximity to local attractions, Hotel Majapahit Surabaya MGallery ensures a convenient and delightful stay.
Experience luxury and convenience at Hotel Majapahit Surabaya MGallery - Book your stay now!
Why guests recommend it
Facilities & Services (113)
Available Rooms
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Guest reviews
Most recent
nice architecture, but poor staff's problem solving
nice architecture, garden, and historical place. the bedroom is also spacious.
👍 Liked
- • nice architecture, garden, and historical place. the bedroom is also spacious.
👎 Disliked
- • I would like to raise a concern regarding how a very minor incident during my stay was handled. There was an accidental menstrual stain of approximately 1 cm on the bedsheet and mattress. I understand that stains may require cleaning, but I was surprised to be told that this was considered “damage” and that I would be charged IDR 500,000, with the explanation that the mattress needed special cleaning and the room had to be closed. I found this response highly disproportionate, especially from a 5-star hotel. I eventually cleaned the mattress myself with warm water and tissue, and the stain was completely removed. I also asked the bedsheet to be returned to me for cleaning, but they didn't return it. What disappointed me most was the lack of communication and the tone of the staff, which felt rather accusatory, as though I had caused a significant inconvenience. There was also no prior discussion or clear information regarding the IDR 500,000 charge. I believe the charge is excessive for such a small and completely removable stain, and I expected a more considerate staffs approach from a 5-star hotel. Thank you.
Historic hotel in the centre of the action
The setting and the history of the hotel make it special, and the street outside (Jalan Tunjungan) always has something going on.
👍 Liked
- • The setting and the history of the hotel make it special, and the street outside (Jalan Tunjungan) always has something going on.
Beautiful art deco building from the colonial era with a rich history. Very attentive staff, who even remember how many minutes you want your egg boiled. A great experience to stay in this hotel.
👍 Liked
- • Beautiful art deco building from the colonial era with a rich history. Very attentive staff, who even remember how many minutes you want your egg boiled. A great experience to stay in this hotel.
👎 Disliked
- • The wellness center could be better. The sauna did not get warmer than 70 degrees and the Turkish steam bath and hot tub were out of order.
Great!
The accommodation is beautiful, the breakfast is delicious, and the swimming pool is great. The staff is very friendly, and they were even incredibly thoughtful since we only stayed for one night. It was my boyfriend's birthday, and they decorated the bed with rose petals and brought a slice of birthday cake to our room. It was a very nice gesture that made our stay extra special. Thank you so much for the hospitality.
👍 Liked
- • The accommodation is beautiful, the breakfast is delicious, and the swimming pool is great. The staff is very friendly, and they were even incredibly thoughtful since we only stayed for one night. It was my boyfriend's birthday, and they decorated the bed with rose petals and brought a slice of birthday cake to our room. It was a very nice gesture that made our stay extra special. Thank you so much for the hospitality.
👎 Disliked
- • Beautiful hotel with important history
Excellent hotel, easy to fix a few issues to make it perfect.
Beautiful property, well renovated. One of a few of its kind. Can be priced higher with a little effort.
👍 Liked
- • Beautiful property, well renovated. One of a few of its kind. Can be priced higher with a little effort.
👎 Disliked
- • Just 1 restaurant, I would add another one. Not a very interesting menu - I would add other South-east Asian specialties. Tea bags should be changed to proper tea.
Magnificent
Awesome! Unbelievable quality of services (we highly recommend the hotel massages) and the exceptional breakfast is really worth it.
👍 Liked
- • Awesome! Unbelievable quality of services (we highly recommend the hotel massages) and the exceptional breakfast is really worth it.
👎 Disliked
- • Nothing
A classic hotel in colonial style, the best accommodation experience of this trip
I was surprised that the room was spacious. The classic building was lovely. I was happy to have a bathtub. The restaurant was also delicious. The service and hospitality were at the level expected of a luxury hotel.
👍 Liked
- • I was surprised that the room was spacious. The classic building was lovely. I was happy to have a bathtub. The restaurant was also delicious. The service and hospitality were at the level expected of a luxury hotel.
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