Eglinton Arms Hotel, BW Premier Collection

Afternoon tea for four

Good food nicely presented and served with a smile. Comfortable furniture and decor

Eaglesham Burns Club annual dinner

Just a quick note to thank all the staff for a highly successful Burns dinner on the 30th of January. From support with planning, accommodating specific business needs, taking on board feedback from previous dinners, on the night running and management of staff covering bar, table and support services, the event was one of the most successful held to date. Four course dinner for over a hundred guests was served quickly, restaurant quality food with an efficiency of service that would merit a 5 star rating. Flawless service from all the team - many thanks

Outstanding from check-in to checkout. Fantastic staff, exceptional food, spotless rooms, and a brilliant party night.

We attended the Kilbryde Hospice Christmas Party Night on Saturday 13th December and booked five rooms, including the Honeymoon Suite, as my wife was also celebrating her 60th birthday. From the moment we checked in until we checked out on Sunday, the experience was exceptional. The hotel staff were welcoming, friendly, and couldn’t have been more helpful at any point during our stay. The party night itself was outstanding, and the food was genuinely the best Christmas party meal I’ve ever been served — and that’s saying something, as I’ve attended many over the years. The rooms were immaculate, and breakfast the following morning was excellent, with a lovely selection of fresh pastries that rounded things off perfectly. Thank you for a wonderful stay, and well done to Kilbryde Hospice for choosing such a fantastic venue to host their fundraising Christmas Party Nights.

Nice hotel stay ruined

Nice hotel/restaurant and room was adequate for what we needed. 1 night stay when we were in Glasgow for a wedding a few weeks ago. Reason for the low rating is that we were woken on a Monday morning at approximately 7am with the noise of renovations in the room next door. The wall connecting the room was being sanded down and just generally very noisy. Totally understand the need to renovate rooms from time to time but don’t do it when the room next door is occupied, or wait until after the check out time. Not everyone wants to be up early when they are on a night away for a wedding. I had emailed the hotel with the complaint but have received no response at all, this is why I have decided to send in the poor review. Even an acknowledgment and apology would have sufficed, but to completely ignore me is poor service in my opinion. This was around 4 weeks ago so absolutely the hotel has had time to respond.

Standards have slipped quite badly

I'd previously enjoyed stays at the hotel, but on this occasion the dinner service fell well below par. The soup temperature was just acceptable, main course took a surprisingly long time to arrive and when it did showed signs of being rushed out by a kitchen which had forgotten the order. Rather insipid chips and veg which had been shown the boiling water. To compound this, the bottle of wine was plonked down on the table unopened. I didn't expect a sommelier but at least unscrewing the cap would have been a nice touch. After the dishes were cleared I was left to my own devices, no offer to look at dessert menu or asking if I wanted a coffee. As the restaurant was barely a third full it wasn't a case of the staff being rushed off their feet. The room as OK, I wasn't upgraded despite being a Platinum tier member on Best Western so got a room without a view, you get a Velux window in the sloping ceiling. Breakfast was OK, but I won't be rushing back.

Amazing hotel and staff!

This is a stunningly beautiful old coaching Inn. The interior was all beautiful and the staff were very friendly and welcoming. The room I stayed in had everything I needed and the bed was super comfy (for me). Breakfast was absolutely delicious and a great choice, all freshly made to your order. Free parking on site. Would DEFINITELY stay here again, when next in the area.

Blackpool Illuminations

The meal in the restaurant was nice but the lighting was too bright, it sucked the atmosphere right out of the place and made us want to leave quickly rather than linger for pudding and cocktails. The front bar was warm and welcoming, and felt very much like a Cheers type bar. It more than made up for the harshness of the restaurant.

A great location, friendly helpful staff, clean warm rooms with black out curtains. Excellent menu, tasty meals, and service with

This is our third visit to this hotel as we like the helpful staff, warm rooms, with lovely soft towels soap etc A quiet hotel, friendly helpful staff who provide a warm welcome

Shower failure!

Stayed 1 night while attending a 21st birthday party a few miles away. All was ok until I tried to shower the morning after my overnight and the shower would not work. Reckon (looked like) it was a very new shower/en-suite that hadn't been tested or plumbed properly - bizarre!

Comfy bed and lovely restaurant with great food!