DoubleTree by Hilton Surabaya
Jl. Tunjungan 12
About This Property
Luxurious Accommodation
DoubleTree by Hilton Surabaya offers 4-star accommodation with stunning city views. Each room is equipped with modern amenities including a flat-screen TV, minibar, and private bathroom. Guests can also enjoy the convenience of a 24-hour front desk and free WiFi throughout the property.
Dining Options
Indulge in a culinary journey at the hotel's restaurant, serving a variety of Chinese, Dutch, and Indonesian dishes. Special dietary needs are catered to with vegetarian, halal, and gluten-free options available upon request.
Family-Friendly Facilities
Families will love the kids' club, children's playground, and the opportunity to unwind at the outdoor swimming pool and sauna. With a prime location near popular attractions, DoubleTree by Hilton Surabaya is the perfect choice for your next getaway.
Why guests recommend it
Facilities & Services (97)
Available Rooms
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Guest reviews
Most recent
Three staff and all the facilities
👍 Liked
- • Three staff and all the facilities
Hilton never disappoints
The hospitality, facilities, breakfast were amazing. The location was right at Jl Tunjungan
👍 Liked
- • The hospitality, facilities, breakfast were amazing. The location was right at Jl Tunjungan
👎 Disliked
- • nothing..
Fantastic hotel in Surabaya
Beautiful large room. Facilities were great, swimming pool nice. The staff was very friendly. Breakfast was great, with good choices.
👍 Liked
- • Beautiful large room. Facilities were great, swimming pool nice. The staff was very friendly. Breakfast was great, with good choices.
👎 Disliked
- • Nothing negative
A hotel of this standing should provide considerably better service
The location is very strategic as it is situated in the heart of the city, close to tourist attractions and popular hangout spots for young people. However, it tends to be too crowded and congested, probably because it was during the weekend. The hotel's breakfast as well as the in-room dining service are quite varied, comprehensive, and delicious.
👍 Liked
- • The location is very strategic as it is situated in the heart of the city, close to tourist attractions and popular hangout spots for young people. However, it tends to be too crowded and congested, probably because it was during the weekend. The hotel's breakfast as well as the in-room dining service are quite varied, comprehensive, and delicious.
👎 Disliked
- • - Room service requests are extremely slow, starting from simply asking for a spoon for eating which can take up to 1 hour of waiting, and that's even after repeatedly calling room service. This doesn't even include the incorrect meal orders that are delivered to the room instead of what was actually ordered. - They explained that data integration between the front office and restaurant is incomplete, resulting in us being asked multiple times about breakfast payment during our meal, despite our stay package already including breakfast which was paid for in advance when we made the reservation.
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